Gambling should always be an enjoyable form of entertainment — never a source of stress, debt, or harm. mvp123 provides every player with the tools, resources, and support they need to stay in control. If at any point gaming stops being fun, we are here to help.
mvp123 provides a suite of self-management tools available directly from your Account settings. Use them proactively — you do not need to be in crisis to use these features.
Request a full self-exclusion for a period of 6 months, 1 year, 2 years, or permanently. During a self-exclusion period, your Account is suspended and cannot be reactivated until the period expires. Permanent exclusions cannot be reversed. To activate, email [email protected] with subject line "Self-Exclusion Request".
Set a maximum deposit cap on a daily, weekly, or monthly basis in IDR. Once a deposit limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the increase is applied, giving you time to reconsider.
Take a short break from the Platform with a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your Account is temporarily deactivated. This is ideal if you feel you need a brief pause without committing to a full self-exclusion. Time-outs can be activated instantly from your Account dashboard.
Cap the maximum amount you are prepared to lose over a defined period — daily, weekly, or monthly. If your net losses reach the set threshold, further wagering is automatically suspended for the remainder of that period. Like deposit limits, increases require a 7-day review window.
Request a personal activity statement at any time showing your total deposits, withdrawals, wagers, wins, and net gaming losses over any period you specify. Understanding the real financial picture of your gambling is one of the most effective tools for self-assessment and responsible decision-making.
Opt out of all bonus offers, free bets, and promotional communications at any time via your Account notification settings or by contacting support. Removing the constant presence of promotional incentives can significantly reduce the temptation to play beyond your intended budget.
Problem gambling can develop gradually, and many people do not recognise the warning signs until significant harm has already occurred. The indicators below are widely recognised by international responsible gaming organisations. If you identify with three or more of these signs, we strongly encourage you to contact our support team or one of the external support resources listed further down this page.
Chasing losses. Continuing to place bets after a losing session in the belief that a win is "overdue" or to recover money already lost.
Gambling beyond your means. Wagering money that is set aside for essential household expenses, rent, food, education, or debt repayments.
Borrowing money to gamble. Taking loans, using credit, or borrowing from family and friends specifically to fund gambling activity.
Inability to stop or reduce play. Making repeated unsuccessful attempts to cut back on gambling, or feeling unable to stop once a session has started.
Preoccupation with gambling. Spending a significant portion of your day thinking about gambling, planning your next session, or reliving past wins and losses.
Lying or hiding gambling activity. Concealing the extent of gambling from family members, partners, or close friends due to shame or fear of confrontation.
Gambling to manage emotions. Using gambling as a way to escape anxiety, stress, depression, loneliness, or other difficult feelings rather than seeking appropriate support.
Neglecting responsibilities. Missing work, neglecting family obligations, or withdrawing from social activities due to gambling commitments or recovery from gambling-related stress.
Answer the following questions honestly. If your answer is "Yes" to two or more, it may be worth speaking with a professional.
Activating any of our player protection tools is straightforward. Follow the steps below to take back control at any time.
Email [email protected] or use the live chat feature within your Account. State which tool you would like to activate and the parameters (e.g., deposit limit amount, exclusion duration).
For security purposes, our team will confirm your identity against the registered Account details before processing any responsible gaming request. This typically takes less than 10 minutes.
Your requested limit, time-out, or exclusion will be applied to your Account immediately upon verification. You will receive a confirmation email to your registered address once the measure is active.
Our responsible gaming team will follow up via email within 48 hours of any self-exclusion activation to ensure you are aware of available external support resources in Indonesia and internationally.
Responsible gambling is built on habits. mvp123 encourages every player to adopt the following principles to ensure that gaming remains a source of fun rather than a source of distress.
Available 24/7. Email: [email protected]. Conversations handled in complete confidence.
Our support team is also reachable through the live chat button inside your Account dashboard, staffed by trained responsible gaming advisers.
All responsible gaming requests and conversations are handled confidentially. No member of your family or employer will ever be informed without your consent.
mvp123 takes its responsibility toward players seriously. Below is a summary of the principles that guide our responsible gaming programme.
We verify every player's age and identity through KYC before any withdrawal is permitted. Underage players are permanently banned.
Our systems monitor gaming patterns for signs of problem behaviour and alert our team to reach out to affected players.
All customer support staff receive regular training on problem gambling identification, empathetic communication, and available tools.
Mandatory 7-day review periods on limit increases and easy self-exclusion activation ensure players have time to make calm, informed decisions.
If you have any questions about our responsible gaming tools, need assistance activating a limit or self-exclusion, or simply want to learn more about how mvp123 protects its players, our support team is available around the clock.